1. Acceptance of Terms

By using the services provided by Natural Pest Control BKK ("the Company"), you agree to be bound by these Terms of Service. The Company reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Company's services following any such change constitutes your agreement to be bound by the Terms as changed.

2. Scheduling and Cancellations

You are responsible for scheduling pest control appointments in advance through the Company's website, LINE, phone, or email.
You may reschedule or cancel an appointment up to 48 hours before the scheduled time without incurring any fees.
If you cancel or reschedule an appointment with less than 48 hours' notice, a cancellation fee equal to 50% of the treatment cost may apply.
The Company reserves the right to reschedule or cancel appointments due to unforeseen circumstances, such as staff illness or severe weather. In such cases, you will be notified as soon as possible and given the option to reschedule at no additional charge.

3. Refunds and Complaints

If you are dissatisfied with the quality of a treatment, you must notify the Company within 24 hours of its completion. The Company will make reasonable efforts to resolve the issue and may offer a partial or full refund, or a complimentary re-treatment, at its discretion.
Our natural diatomaceous earth treatment works over several days, and some pests take up to 48 hours to be fully eliminated. This is expected and is not on its own grounds for a refund.
Refunds will not be issued for complaints made more than 24 hours after the completion of a treatment.

4. Theft and Damage

The Company is committed to hiring trustworthy and reliable technicians. In the unlikely event of theft or damage caused by a Company employee, you are required to notify the Company immediately. The Company will cooperate with law enforcement and take appropriate action, which may include reimbursing you for any verified losses.
You are responsible for securing any valuable items and ensuring that your premises are safe for our technicians to perform their work. The Company is not responsible for damage that occurs due to pre-existing conditions, such as unstable furniture or fixtures.
If damage is caused by your failure to provide a safe working environment, you may be held liable for any costs associated with repairs or replacements.

5. Payment

Payment for pest control services is due upon completion of the treatment. You may pay by cash, bank transfer, or credit card.
Late payments may result in additional fees or the suspension of service until payment is received in full.

6. Liability

The Company's liability for any claims relating to its pest control services is limited to the cost of the service provided. The Company is not responsible for consequential, special, indirect, or incidental damages, including but not limited to lost profits or business interruption, even if the Company has been advised of the possibility of such damages.

7. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Thailand, without regard to its conflict of law provisions.

8. Severability

If any provision of these Terms of Service is deemed invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to effectuate the intent of the parties, and the remaining provisions shall continue in full force and effect.

If you have any questions about these Terms, contact us at [email protected].